General travel Conditions
Please read these travel conditions carefully before making a reservation. By making a reservation you signify your assent to these conditions.
Prices are quoted according to the season of travel, program inclusions, price of flight tickets and hotel/cruise category if applicable.
A downpayment of 600 € is required at the time of booking to confirm and guarantee your cruise booking. Deposits may be in wire transfer direct to our bank. The remaining balance is due 4 weeks prior to departure date.
3. Children policy
For children under 12 years we have a special rate, please contact us for more information.
Children over 12 years old will be charged as an adult person
4. Cruise or tour delay
Sataya Tourist Travel Service bv. is not responsible for travel delays prior to departure or during your tour that are brought about by technical difficulties, strikes, bad weather, or any means beyond our control.
Some times weather or traffic delays can alter the tour itinerary. These alterations do not constitute a refund.
5. Unused services during the trip
No refund will be issued to you for any unused services, included in your trip. Changing hotels or cruise accommodations: We reserve the right to switch hotel/cruise accommodation at any time, but ensure the switch will be made to the same category of hotel/cruise available at that time.
6. Passport, travel documents
Passengers are responsible in ensuring that they are in possession of the correct travel documents upon departure and they have met all health requirements.
Please check that your travel document is valid 6 months after return date.
7. Cruise or tour responsibility
We will make every effort to ensure that all travel arrangements and services, connected with the cruise or tour, will be carried out as specified.
However, in some instances we do not have direct control over the provision of services by suppliers and we do not accept liability for errors and omissions of such suppliers.
8. Statement of understanding for cruises
If you participate in one of our cruises we will give an introduction about snorkeling and diving in the Red Sea. After we will ask you to sign a standard statement of understanding for safe diving and snorkeling.
9. Cancellation & cancellation fees
All cancellations must be made in writing to us prior to the departure date. A cancellation fee will be charged based on the percentage of the total tour price: 60 % if the cancellation was announced at least 3 weeks before the departure date and 50 % if the cancellation occured more than 3 weeks before the departure date.
In the event that you should cancel less than 3 weeks before departure or after the arrival date, no portion of the tour price will be refunded.
If you cancel because of a change in the flight schedule of the tour operator, no portion of the cruise or tour price will be refunded.
10. Cruise or tour price does not include
The cruise or tour price does not include cost of entry visas and/or any travel document, phone calls, laundry service and any other item of a personal nature that are not shown in the itinerary presented to you.
One suitcase is included in the tour price if the reservation was made including a flight ticket. No responsibility is accepted for loss or damage to baggage or any of the passengers belongings. Baggage insurance is recommended.
12. Special requests
Please specify any special requests you may have at the time of your booking. We will accept your personal requests with your understanding that we will make every effort to comply. Although, we cannot guarantee that they will be met.